Refund Policy

Print Family Return and Exchange Policy

Your satisfaction is our top priority. Because our products are custom-printed (made-to-order), our return policy is focused on ensuring you receive the exact high-quality product you intended.

Conditions for Product Returns

We accept returns or exchanges only when the item is clearly defective or incorrect:

• Product Condition: Items must have arrived damaged, defective, or be significantly different from the confirmed order description (e.g., wrong size, color, or design entirely).
• Time Limit: You must initiate the return process by contacting us within 30 days of receiving your order.

Non-Returnable and Non-Refundable Items

Due to the personalized nature of our business, we cannot accept returns or issue refunds for the following items:

• Personalized or Custom-Printed Items: Products that are considered "made-to-order" and were delivered correctly as confirmed in your order details.
• Correctly Fulfilled Orders: Any order delivered matching the size, color, and design specification chosen by you.
• Used or Damaged by Customer: Items that have been used, washed, worn, or damaged by the customer after delivery.

Easy Return Process Steps

To initiate a return or exchange for a defective or incorrect item, please follow these steps:

1. Contact Support: Email us immediately at [email protected].
2. Provide Documentation: Your email must include:
   • Your Order Number.
   • Photos or videos clearly showing the damage, defect, or discrepancy.
   • A short explanation of the issue.
3. Wait for Confirmation: Our team will review your request and reply with clear return instructions within our business hours.

Resolution: Replacement or Refund

Once we receive and verify the condition of the returned item against your documentation:

• Your Choice: You may choose either a replacement of the original item or a full refund.
• Refund Details: If you choose a refund, the amount will be for the product cost, minus any original applicable shipping fees.

Questions About Your Custom Order

For any concerns regarding damaged goods, incorrect items, or to clarify our return policy, please contact us directly:

• Email: [email protected]
• Phone: +1 (310) 620 3752