Cancellation Policy

Order Cancellation Policy | Print Family

At Print Family, we understand that sometimes plans change. Our policy is designed to be clear and fair while accounting for the time-sensitive nature of custom printing and production.

When Can I Cancel My Order?

We offer two distinct windows for cancellation, each with different outcomes:

• Priority Cancellation (Full Refund): You may request a cancellation within 12 hours of placing your order. If production has not yet started, no fee will be charged, and a full refund is guaranteed.
• Post-Production Cancellation (Partial Refund): Once your custom item enters the printing or fulfillment process (typically 12–24 hours after the order is placed), cancellations are no longer guaranteed. We will attempt to halt production, but material and labor costs may apply (see Fees and Refunds section below).

How to Request an Order Cancellation

To ensure the fastest processing, please use the following methods:

• Email Request: Send an email to [email protected] with the mandatory subject line:
  Subject: Cancellation Request – [Your Order Number]
• Phone Support: Call us directly during business hours at +1 (310) 620 3752.
• Required Information: Please include your Order Number and the reason for cancellation in your request.
• Confirmation: We will confirm receipt of your request and provide an official status update within 12 business hours.

Cancellation Fees and Refund Policy

Your eligibility for a refund depends on the status of your order at the time of cancellation approval:

Note on Shipped Items: Once a custom-printed item has shipped, cancellation is not possible. You may, however, utilize our comprehensive Return Policy once the product arrives.

What Happens After My Cancellation Request?

If Cancellation is Approved:

• You will receive an official email confirmation of the cancellation.
• The refund will be processed back to your original payment method within 3–5 business days.

If Cancellation is Denied (Production Complete):

• We will immediately provide guidance on available return or exchange options.
• We may offer special discounts or store credits as a goodwill gesture for your next purchase.

Order Modifications (Instead of Cancellation)

If you only need to make a small change—such as correcting a personalized typo, adjusting a color, or switching sizes—please contact us immediately.

• If your order has not yet entered production, we can typically make these adjustments at no extra cost.
• If you need to change your order, please call us at +1 (310) 620 3752 as soon as possible.

Questions & Support

For any further concerns regarding order cancellations, modifications, or our refund process, please reach out to our customer support team:

• Email: [email protected]
• Phone: +1 (310) 620 3752