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Tell us what is wrong and we will fix it

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Three things you can settle without waiting on us

Fix a name or photo

Free to change until your order enters production — usually 24 hours. After that it is already printed.

Message us about this

Where is my order?

Your piece is printed after you order, which takes 2-4 business days, so tracking stays quiet for a while. Look it up with the tracking number from your shipping email.

Track my order

Damaged, faded or wrong

Covered for a year. Send a photo of the item and we remake or refund it — you keep the original.

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Still need us?

Pick a topic and we will only ask for what that topic needs.

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At the top of your confirmation email.
So we can match it to the right job.

Need to send a photo? Reply to the confirmation email you get after sending this and attach it there.

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Before you write

Asked most often

Can I still change the name?

Yes, until the order enters production — normally 24 hours. Send us the order number and we will check.

Why has tracking not moved?

Because there is nothing to track yet. Your piece is printed after you order, which takes 2-4 business days.

Can I return a personalised item?

If it is faulty or not what you approved, always. A correctly printed name cannot be resold, so those are case by case.

Will my photo print sharp?

Send it and we will tell you before charging. Low-resolution uploads get redrawn by hand at no cost.